Mr. Robinson is Sr. Vice President of Sales and New Business of HMC3. With over 30 years of Contact Center Consulting, Sales Operations and Information Technology management contributing to has success as a business leader and industry executive.
His most current experience in Contact Centers comes from being a business owner at AvantPoint and his roles as Vice President of Global Services at Alliance Systems and Director of Global Engagement Management at Genesys made him a global services expert. At Alliance he developed a worldwide delivery team providing on site defect free services delivery for its service delivery and support team. Quality was derived from an ISO and TL: 9001 quality registration. At Genesys he managed a $15M services revenue plan and built the framework for managed services. His background in engineering came from Hughes Aircraft Company where he worked in operations, and a senior developer. During the period from 1990 to 2000 he worked at Pacific Life Insurance Company where he obtained a strong skill set in Call Centers and Microsoft based solutions. He was the technical lead and designer for a 35 node WAN rollout across the United States. In 2000, he moved full time into the Call Center Space and has now been involved with either building, engineering or delivering hundreds of call centers solutions in the US and Europe. His more recent accomplishments include Caesars Entertainment, New American Funding, Loan Depot, Vizio, Intel, Microsoft (UC using OCS, Lync, and Skype and Teams), Citrix, Zayo, Trader Joes, Memorial Care Health, Motorola, Western Digital, DaVita, and the State of Tennessee. Mr. Robinson is a 1988 Graduate from California State University in Long Beach, and has certifications with American Management Association, and applies a combination of Scrum, Waterfall and Agile based methodologies.